CONTACT US

TO ORDER BY PHONE

  • Phone: 866-972-6879 (Toll-Free)
  • Monday – Friday, 7:30 AM to 9:00 PM ET
  • Saturday – Sunday, 9:00 AM to 5:00 PM ET

 

ONLINE STORE INQUIRIES

Do you have a question or comment about an online order you have placed?

Email: cholula@worldpantry.com (Please include your order # if applicable)

Phone: 866-972-6879 (Toll-Free)

Monday – Friday, 7:30 AM to 9:00 PM ET

Saturday – Sunday, 9:00 AM to 5:00 PM ET

If you'd like to check our help page first, click here.

 

PRODUCT & OTHER NON-STORE INQUIRIES

For questions unrelated to the Online Store, you may contact Cholula® directly by calling Toll-Free: 855-CHOLULA (246-5852) or complete and submit the form below

You can attach multiple photos or screen shots of a product or other items here. Providing us with photos or screen shots, that include the "Best by" Date and/or UPC, can help ensure we understand your query.

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Ask a Saucy Question, Get a Saucy Answer

Run your fingers across the grain of the wooden cap. Rest the bottle in the palm of your hand and feel its weight. Experience the flavors that await you inside, skillfully applying them to tease out the greatness waiting to be freed from the foods you love. You will know all you need to know about Cholula.

For all other matters, check out these FAQ.

  • Why Is It Called Cholula?

    To honor our heritage, Cholula Hot Sauce was named after a city in Mexico that is 2,500 years old - making it the oldest inhabited city in North America. Cholula has been made in Mexico since its inception. Our complex flavor comes from a family recipe that has been handed down through many generations, blending native arbol and pequin peppers with an array of regional spices. From our distinctive wooden cap to the delicious sauce inside, every bottle of Cholula is a celebration of great food, robust flavor, and our Mexican roots. Today, Cholula is a fixture in many homes and restaurants. We are proud to bring a little bit of Mexican tradition and craftmanship to your meals.

  • How Do You Pronounce Cholula?
    We’ve heard several interesting takes but it’s Choe-loo-la.
  • How Spicy Is Cholula Hot Sauce?

    In 1912, Wilbur Scoville developed a scale to measure peppery punch. Cholula Original delivers an enjoyable 1000 - 2000 Scoville units. For comparison, bell peppers range between 0-100 while habaneros fall between 200,000-300,000.

  • Where Can I Find Cholula?

    Cholula Hot Sauce is available in stores across the Country, as well as in restaurants who know about good flavor. We now also have our products available online so just click the BUY NOW button from the product page to start adding items to your cart!

  • Is Cholula Hot Sauce Gluten-Free?

    Gluten and gluten products, when present, will always be declared on the product label by the common name of the gluten source such as “barley”, “wheat”, “rye”, “oats” or “triticale”. It is important that you read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information.

  • Is Cholula Hot Sauce Kosher?

    When a product is Kosher-certified, the product label will carry a Kosher symbol indicating the certification is under the supervision of that Rabbinical certifier. The symbol is usually located on the front of the product package. Products may be certified as Kosher Pareve or Dairy.

  • Does Cholula Hot Sauce Need to Be Refrigerated?

    Clear space in your cabinet because Cholula Hot Sauce does not need to be kept cool. Cholula Hot Sauce is best used within the first six months after opening.

  • How Long Is Product Good For?

    To enjoy the best flavor, we recommend that Cholula be consumed within six months of opening, and within its shelf life.

    Cholula sauce can be consumed past 6 months of opening as long as still within its Best By date. However, the product is more exposed to oxygen which accelerates the degradation of color and flavor. There is no health risk, but the flavor will not be the same.

    We don’t recommend consuming Cholula past its Best By date.

  • How Do I Find the Best by Date?

    Since mid-2018, our products have been stamped with Best By dates and a lot code number beneath. Prior to mid-2018, a Julian date code was used. If your bottle does not have an explicit Best By date, we do not recommend consuming. There is no health risk, but the flavor will not be the same.

  • Where Can I Purchase the Big Bottle of Cholula (64oz)?

    The big bottle can easily be purchased on our online store in an assortment of flavors

  • Is the Cholula Bottle and Its Cap Recyclable?

    After removing the cap, the glass bottle can be recycled where facilities exist.

  • Are There Alternative Ways to Recycle the Bottle?

    There are many creative ways to recycle the Cholula bottle! We’ve seen vases, pencil holders, wind chimes, soap dispensers, tiny pet water bowls, and even a cap charm bracelet. We love when our fans share all the interesting ways they’ve found new life for their bottle and cap.